What is the product return process?
In the event that you are not satisfied with the ordered products or wish to withdraw from the contract (purchase) for any reason, please notify us within 14 days of receiving the products (in writing or to the e-mail address: info@bamchocolate.com. Then, within 14 days after the message, return the goods to us in the same quantity and undamaged to the address: Moja Čokolada d.o.o., Savska Loka 21, Kranj). Even if you return the goods within 14 days of receiving the goods, this is considered a notice of withdrawal from the contract.
The costs incurred when returning the goods are paid by the buyer. Returned products must be unused, undamaged and in their original packaging. You must attach a copy of the invoice to the return. A different method of refund at our expense is not possible. We do not accept ransom payments!
You can also read more in our General Terms and Conditions: https://www.bamchocolate.com/page/general-terms-and-conditions